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Measuring engineering performance without damaging culture

Engineering Metrics

Oct 10, 2023

In the world of software engineering, the balance between fostering a positive team culture and ensuring optimal performance is delicate. Metrics, when used judiciously, can be a powerful tool to enhance productivity. However, when misinterpreted or misapplied, they can inadvertently harm the very culture that drives innovation. Let's explore how engineering leaders can harness metrics to boost performance without compromising team culture.

The Power of Metrics in Software Engineering

Metrics provide a tangible lens into the performance of an engineering team. They can highlight inefficiencies in the development process, bottlenecks, and even the quality of pull requests. However, it's essential to understand that metrics are just one tool in the arsenal of engineering leaders. They need to be used in tandem with other qualitative insights to paint a comprehensive picture of team performance.

For instance, while metrics like cycle time and lead time can provide insights into the efficiency of the software development process, they need to be interpreted in the context of the broader engineering organization. A longer cycle time might indicate bottlenecks in the code review process or challenges faced by team members. Similarly, while a dashboard might show an increase in lines of code, it's essential to understand the quality of that code and the broader context of the engineering projects being undertaken.

Harnessing Metrics the Right Way

  1. Understanding Team Performance: Metrics like cycle time, lead time, and productivity metrics can provide invaluable insights into team performance. However, engineering leaders need to ensure that these metrics are used to support team members and not as a tool for blame.

  2. Optimizing the Development Process: By analyzing metrics like pull requests, code review times, and lines of code, engineering leaders can identify areas of optimization in the development process. This can lead to continuous improvement, reduced downtime, and faster delivery of new features.

  3. Empowering Team Members: Metrics can also be used to empower team members. By providing them with dashboards and insights into their performance, they can take initiatives to improve their productivity. This can lead to better code quality, reduced bottlenecks, and a more streamlined workflow.

  4. Making Informed Decisions: Metrics can also support decision-making. By understanding the benchmarks and baselines, engineering leaders can set realistic business goals, ensure projects are delivered on time, and align the engineering team's efforts with the broader objectives of the stakeholders.

The Role of Tools in Enhancing Productivity

In the quest to harness metrics effectively, tools like devops and automation can play a pivotal role. They can streamline the engineering process, reduce bottlenecks, and ensure that projects are delivered within the stipulated timeframe. Moreover, by implementing frameworks and best practices, engineering teams can ensure that they are working towards the same business goals and objectives. BuildPulse Engineering Metrics provides a developer copilot that helps automate busy work - from git ops, to staying on top of stale pull requests, open reviews, and more.

Conclusion

In the dynamic world of software engineering, the balance between performance and culture is paramount. Metrics, when used correctly, can be a powerful ally in enhancing productivity. However, it's essential for engineering leaders to remember that metrics are just one tool in their arsenal. By combining metrics with a deeper understanding of team dynamics, challenges, and the broader context, leaders can foster a culture of continuous improvement, innovation, and trust.

FAQ

What is the difference between a flaky test and a false positive?

A false positive is a test failure in your test suite due to an actual error in the code being executed, or a mismatch in what the test expects from the code.

A flaky test is when you have conflicting test results for the same code. For example, while running tests if you see that a test fails and passes, but the code hasn’t changed, then it’s a flaky test. There’s many causes of flakiness.

What is an example of a flaky test?

An example can be seen in growing test suites - when pull request builds fail for changes you haven’t made. Put differently, when you see a test pass and fail without any code change. These failed tests are flaky tests.

What are common causes of flakiness?

Broken assumptions in test automation and development process can introduce flaky tests - for example, if test data is shared between different tests whether asynchronous, high concurrency, or sequential, the results of one test can affect another. 

Poorly written test code can also be a factor. Improper polling, race conditions, improper event dependency handling, shared test data, or timeout handling for network requests or page loads. Any of these can lead to flaky test failures and test flakiness.

End-to-end tests that rely on internal API uptime can cause test flakiness and test failures.

What's the impact of flaky tests?

Flaky tests can wreck havoc on the development process - from wasted developer time from test retries, to creating bugs and product instability and missed releases, time-consuming flaky tests can grind your development process to a halt.

What is the best way to resolve or fix flaky tests?

Devops, software engineering, and software development teams will often need to compare code changes, logs, and other context across test environments from before the test instability started, and after - adding retries or reruns can also help with debugging. Test detection and test execution tooling can help automate this process as well. 

BuildPulse enables you to find, assess impact metrics, quarantine, and fix flaky tests.

What are some strategies for preventing flaky tests?

Paying attention and prioritizing flaky tests as they come up can be a good way to prevent them from becoming an issue. This is where a testing culture is important - if a flaky test case is spotted by an engineer, it should be logged right away. This, however, takes a certain level of hygiene - BuildPulse can provide monitoring so flaky tests are caught right away.

What type of tests have flaky tests?

Flaky tests can be seen across the testing process - unit tests, integration tests, end-to-end tests, UI tests, acceptance tests.

What if I don't have that many flaky tests?

Flaky tests can be stealthy - often ignored by engineers and test runs are retried, they build up until they can’t be ignored anymore. These automated tests slow down developer productivity, impact functionality, and reduce confidence in test results and test suites. Better to get ahead while it’s easy and invest in test management.

It’s also important to prevent regressions to catch flakiness early while it’s manageable.

What languages and continuous integration providers does BuildPulse work with?

BuildPulse integrates with all continuous integration providers (including GitHub Actions, BitBucket Pipelines, and more), test frameworks, and workflows.

Combat non-determinism, drive test confidence, and provide the best experience you can to your developers!

How long does implementation/integration with BuildPulse take?

Implementation/integration takes 5 minutes!

What is the difference between a flaky test and a false positive?

A false positive is a test failure in your test suite due to an actual error in the code being executed, or a mismatch in what the test expects from the code.

A flaky test is when you have conflicting test results for the same code. For example, while running tests if you see that a test fails and passes, but the code hasn’t changed, then it’s a flaky test. There’s many causes of flakiness.

What is an example of a flaky test?

An example can be seen in growing test suites - when pull request builds fail for changes you haven’t made. Put differently, when you see a test pass and fail without any code change. These failed tests are flaky tests.

What are common causes of flakiness?

Broken assumptions in test automation and development process can introduce flaky tests - for example, if test data is shared between different tests whether asynchronous, high concurrency, or sequential, the results of one test can affect another. 

Poorly written test code can also be a factor. Improper polling, race conditions, improper event dependency handling, shared test data, or timeout handling for network requests or page loads. Any of these can lead to flaky test failures and test flakiness.

End-to-end tests that rely on internal API uptime can cause test flakiness and test failures.

What's the impact of flaky tests?

Flaky tests can wreck havoc on the development process - from wasted developer time from test retries, to creating bugs and product instability and missed releases, time-consuming flaky tests can grind your development process to a halt.

What is the best way to resolve or fix flaky tests?

Devops, software engineering, and software development teams will often need to compare code changes, logs, and other context across test environments from before the test instability started, and after - adding retries or reruns can also help with debugging. Test detection and test execution tooling can help automate this process as well. 

BuildPulse enables you to find, assess impact metrics, quarantine, and fix flaky tests.

What are some strategies for preventing flaky tests?

Paying attention and prioritizing flaky tests as they come up can be a good way to prevent them from becoming an issue. This is where a testing culture is important - if a flaky test case is spotted by an engineer, it should be logged right away. This, however, takes a certain level of hygiene - BuildPulse can provide monitoring so flaky tests are caught right away.

What type of tests have flaky tests?

Flaky tests can be seen across the testing process - unit tests, integration tests, end-to-end tests, UI tests, acceptance tests.

What if I don't have that many flaky tests?

Flaky tests can be stealthy - often ignored by engineers and test runs are retried, they build up until they can’t be ignored anymore. These automated tests slow down developer productivity, impact functionality, and reduce confidence in test results and test suites. Better to get ahead while it’s easy and invest in test management.

It’s also important to prevent regressions to catch flakiness early while it’s manageable.

What languages and continuous integration providers does BuildPulse work with?

BuildPulse integrates with all continuous integration providers (including GitHub Actions, BitBucket Pipelines, and more), test frameworks, and workflows.

Combat non-determinism, drive test confidence, and provide the best experience you can to your developers!

How long does implementation/integration with BuildPulse take?

Implementation/integration takes 5 minutes!

What is the difference between a flaky test and a false positive?

A false positive is a test failure in your test suite due to an actual error in the code being executed, or a mismatch in what the test expects from the code.

A flaky test is when you have conflicting test results for the same code. For example, while running tests if you see that a test fails and passes, but the code hasn’t changed, then it’s a flaky test. There’s many causes of flakiness.

What is an example of a flaky test?

An example can be seen in growing test suites - when pull request builds fail for changes you haven’t made. Put differently, when you see a test pass and fail without any code change. These failed tests are flaky tests.

What are common causes of flakiness?

Broken assumptions in test automation and development process can introduce flaky tests - for example, if test data is shared between different tests whether asynchronous, high concurrency, or sequential, the results of one test can affect another. 

Poorly written test code can also be a factor. Improper polling, race conditions, improper event dependency handling, shared test data, or timeout handling for network requests or page loads. Any of these can lead to flaky test failures and test flakiness.

End-to-end tests that rely on internal API uptime can cause test flakiness and test failures.

What's the impact of flaky tests?

Flaky tests can wreck havoc on the development process - from wasted developer time from test retries, to creating bugs and product instability and missed releases, time-consuming flaky tests can grind your development process to a halt.

What is the best way to resolve or fix flaky tests?

Devops, software engineering, and software development teams will often need to compare code changes, logs, and other context across test environments from before the test instability started, and after - adding retries or reruns can also help with debugging. Test detection and test execution tooling can help automate this process as well. 

BuildPulse enables you to find, assess impact metrics, quarantine, and fix flaky tests.

What are some strategies for preventing flaky tests?

Paying attention and prioritizing flaky tests as they come up can be a good way to prevent them from becoming an issue. This is where a testing culture is important - if a flaky test case is spotted by an engineer, it should be logged right away. This, however, takes a certain level of hygiene - BuildPulse can provide monitoring so flaky tests are caught right away.

What type of tests have flaky tests?

Flaky tests can be seen across the testing process - unit tests, integration tests, end-to-end tests, UI tests, acceptance tests.

What if I don't have that many flaky tests?

Flaky tests can be stealthy - often ignored by engineers and test runs are retried, they build up until they can’t be ignored anymore. These automated tests slow down developer productivity, impact functionality, and reduce confidence in test results and test suites. Better to get ahead while it’s easy and invest in test management.

It’s also important to prevent regressions to catch flakiness early while it’s manageable.

What languages and continuous integration providers does BuildPulse work with?

BuildPulse integrates with all continuous integration providers (including GitHub Actions, BitBucket Pipelines, and more), test frameworks, and workflows.

Combat non-determinism, drive test confidence, and provide the best experience you can to your developers!

How long does implementation/integration with BuildPulse take?

Implementation/integration takes 5 minutes!

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